Meet RepayCentsibly’s Key Staff…
Over 90 Years of Combined Default Prevention Experience and Success
Stephen Rogers, Senior Director of RepayCentsiblyâ„¢ Division
Steve Rogers is the Senior Director of the RepayCentsiblyâ„¢ division. For 15 years, Steve has been helping assist students and families learn how to plan and pay for college. He is passionate about the educational venture and is committed to ensuring that students borrow sensibly, while helping students understand the loan repayment options that are available to them. Steve oversees the RepayCentsiblyâ„¢ program, he uses his history and experiences to help guide to program with innovation and a student-centric focus.
Education: BA Classical Studies, MA Education, MA Arts, PhD in progress
Kevin Jorgensen, Senior Director of Call Center
Kevin Jorgensen joined UHEAA in 2004 and manages the Default Services team.Â Â He oversees many of UHEAAâ€™s responsibilities as a guarantor including the collection of defaulted student loans and assisting delinquent student loan borrowers to prevent default. Kevin has over 35 years of experience managing, training, coordinating staff in loan default prevention.
Rose Carlow, Director of Customer Satisfaction
Rose has over 11 years in the student loan industry and has developed an understanding of how to help students understand their loan repayment options. Rose is over the student loan counselors to guarantee that students obtain information that is relevant to their unique situation.
Preston Garbett, Director of Operations
Preston Garbett is the Director of Operations. He has been able to excel in the RepayCentsiblyâ„¢ division through his proficiency in data analytics, innovation, and communication skills. Preston manages the day-to-day operations to keep the program operating efficiently while analyzing reports to identify any potential issues that may arise.
Education: BA Political Science, MPA in progress
Bryan Lee, Director of Content Development
Bryan Lee has been working with UHEAA for the last 7 years and is the Director of Content Development. He has developed an expertise in default prevention, student loan repayment options, and borrower psychology communications. Bryan has kept the program up-to-date with best practices to keep the student loan borrowers engaged with the RepayCentsiblyâ„¢ message.
Education: AS Business, Web and Graphic Design Tools Certification, Digital Media Marketing Certification (SEO, Search and Display Advertising, Email and Telecommunications Marketing, social media outreach and advertising, etc.). Bryan is expanding his education by currently attending a 7-month intensive code bootcamp at the University of Utah.
Zachary Creek, Director of Database Development
Zach Creek works as the Director of Database Development. Zach works directly with the UHEAA Information Security Officer (ISO) to maintain the RepayCentsiblyâ„¢ database is kept secure and up-to-date. This is a critical role to guarantee that student information is heavily safeguarded against any potential issues.
Education and Technical Experience:Â Over 3 years experience in database creation, management, and migration, SQL scripting, PHP, web app development and design. Attending the University of Utah to complete degree in Computer Science in fall 2018.
Matthew Bryant, Default Prevention Call Center Team Lead
Matthew Bryant has worked as a Default Prevention representative for 11 years counseling student loan borrowers about repayment plans, deferments and forbearance options. Matthew is an expert in determining which option best meets each student loan borrowerâ€™s needs. In addition to counseling students by phone, Matt performs skip tracing activities such as internet searches and contacting references to obtain new contact information for the borrowers.
Cody Hatch, Information Security Officer
Cody Hatch has been with UHEAA for 5 years and is in charge of keeping the organization up-to-date with federal rules, regulations, and compliance. As the Information Security Officer, Cody helps develop backup regulations, best
practices for security systems, and data encryption (both in-transit and at-rest).